Terms & Conditions

This agreement applies as between you, the User of this Website and Isle of Lewis Candle Co, the owner(s) of this Website.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

Definitions & Interpretations

In this Agreement the following terms shall have the following meanings:

  • “Content”- means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

  • “Isle of Lewis Candle Co” -  the company Isle of Lewis Candle Company, Eagleton, Point, Isle of Lewis, HS2 0QD.

  • “Service”- means collectively any online facilities, tools, services or information that Isle of Lewis Candle Co makes available through the Website either now or in the future;

  • “System”- means any online communications infrastructure that Isle of Lewis Candle Co makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

  • “User” / “Users”- means any third party that accesses the Website and is not employed by Isle of Lewis Candle Co and acting in the course of their employment; and

  • “Website”- means the website that you are currently using (www.isleoflewiscandleco.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Intellectual Property

2.1          All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Isle of Lewis Candle Co, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

2.2          Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Isle of Lewis Candle Co.

2.3          Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to other websites

This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Isle of Lewis Candle Co or that of our affiliates.  We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Links to website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.isleoflewiscandleco.com without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Isle of Lewis Candle Co. To find out more please contact us by email at isleoflewiscandleco.@gmail.com​

 

Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. 

Disclaimers

6.1          Isle of Lewis Candle Co makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

6.2          No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

6.3          Whilst Isle of Lewis Candle Co uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

Availability of the website & modifications

7.1          The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

7.2          Isle of Lewis Candle Co accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

7.3          Isle of Lewis Candle Co reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

8.1          To the maximum extent permitted by law, Isle of Lewis Candle Co accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

8.2          Nothing in these terms and conditions excludes or restricts Isle Lewis Candle Co liability for death or personal injury resulting from any negligence or fraud on the part of Isle of Lewis Candle Co.

8.3          Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

No waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms & Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Third party 

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Isle of Lewis Candle Co.

Communications

12.1       All notices / communications shall be sent to us either by post to our Premises (see address above) or by email to isleoflewiscandleco@gmail.com.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

12.2       Isle of Lewis Candle Co may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on the unsubscribe link on any communication you receive from us.

 

Law & Jurisdiction

These terms and conditions and the relationship between you and Isle of Lewis Candle Co shall be governed by and construed in accordance with the Law of Scotland and Isle of Lewis Candle Co and you agree to submit to the exclusive jurisdiction of the Courts of Scotland.

Refund Policy

Returns

Isle of Lewis Candle Co will always package our products with great care to ensure they get to you in good condition. However, should a product arrive damaged we ask that you contact us within 3 days of receiving your item.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at isleoflewiscandlecompany@gmail.com and send your item to: Isle of Lewis Candle Co, Eagleton, Point, Isle of Lewis, HS2 0QD.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

This privacy policy sets out how we, Isle of Lewis Candle Co, use and protect any information that you give us when you use this website. Isle of Lewis Candle Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How do we collect information

We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our counters, stores, on our site, our social media platforms or at one of our events. When you visit this site or our social media platforms, we may also collect certain information by automated means, using technologies such as cookies or web server logs.

 

What we collect

We may collect the following information:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may use non-personal information for purposes of displaying advertisements that are more relevant and useful to our existing or potential customers

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and providing you agree to join our mailing list.

  • We do not share, rent, sell or trade any personal information with any outside organisation. We do not rent our mailing list, either paper or electronic, nor do we allow others access to it for any reason. Any information given to the Isle of Lewis Candle Co is used only for the specific purposes for which you supply it to us.

  • We will only call you if we have a question or problem about your order.If we or our credit card processor suspects card fraud, we may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied, or at those supplied by the credit card holder’s bank, to verify the legitimacy of an order.We retain records of orders, including customer addresses and payment information (EXCLUDING credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential, and are not shared with any other outside party except as required by law, or to resolve billing and credit card disputes.

  • Any paperwork containing customer names, addresses, or other information is destroyed before being disposed of.​

 

We may also collect some of the following non-personal information from you:

  • the IP address of the computer you use to access our site

  • the type of browser software you are using

  • the date and time you access our site

  • the website address, if any, that linked you to our site

  • search engine search terms and advertising clicks/actions\

 

We use cookies to make our website work including:

  • Making our shopping basket and checkout work

  • Determining if you are logged in or not

  • Visitor Statistics Cookies

What are cookies?

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Advertising cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

 

You can learn more about online advertising at http://www.youronlinechoices.com . You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

Re-marketing cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “re-marketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymous. You can opt out of these cookies at anytime as explained above.

​Cookie security & privacy​

Cookies are text files stored on your computer, and therefore cannot be used to infect your computer with a virus or allow malicious code to run on your computer. So cookies are not deemed dangerous, however there maybe concerns over privacy.Cookies cannot access any other information on your computer, so the privacy concerns relate to tracking of your sites you browse.

Turning off cookies

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at isleoflewiscandlecompany@gmail.com

 

This privacy policy applies to all information collected by Isle of Lewis Candle Co.

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©2020 by Isle of Lewis Candle Company.